May 17, 2022

Kevin Coker: Here's How to Maintain Customer Service, Even When You're Short-Staffed

Kevin Coker discusses how to maintain customer service even when your business is short-staffed in Forbes Business Council.

Kevin Coker, co-founder and CEO of Proxima Clinical Research says, "Prioritize important over urgent. Making this part of your culture along with upfront, continuous communication with clients and internal team members can help determine priorities as well as provide leeway for longer wait times, slow response and projects that might not get done. Outsource anything that is not a priority to your team."

At an emerging company, outsourcing anything that is not a priority to your team is key for the success of scaling your business.

Learn business management tips from 13 other leaders, alongside Kevin who contributed to this article.

Read the full article here >>

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