Glossary of Terms

Quality Management System

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Quality Management

A quality management system (QMS) is a structured system that is implemented to aid in the process of developing document processes, procedures, and responsibilities to achieve quality policies and objectives. A QMS coordinates an organization’s activities to meet customer and regulatory requirements and improve the company’s overall effectiveness and efficiency on a regular basis. The international standard specifying requirements for QMS (ISO 9001:2015) is the most common approach to quality management systems. The benefits to implementing a QMS include reducing waste, mistake prevention, lower costs, controlling processes, setting an organizational direction, and facilitating the training of employees.